ZTC Limited Warranty

ZTC provides a limited warranty to the original purchaser only that any genuine G.SKILL hardware product purchased from an authorized G.SKILL reseller will be free from defects in material and workmanship, and will operate, as specified by its datasheet, in the operating environment for which they were intended, for a specific length of time from the date of purchase. The date of purchase shall be determined by a valid proof of purchase; and if no valid proof of purchase exists, then the length of warranty shall begin from the date of manufacture (indicated by serial number). The warranty period will vary by specific product, as identified in your user documentation, or on the product package. In the event any of these warranty periods differ, the longest specified warranty period will apply. Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.

 

Warranty Period

Product CategorySeriesEditionWarrantyGranfathered Warranty
Memory (DRAM) Supersonic (all) 5 years Limited Lifetime
Memory (DRAM) Supersonic Boost 2 years Limited Lifetime
Memory (DRAM) Lifestyle (all) 5 years Limited Lifetime
Memory (DRAM) Ignite Boost 1 years Limited Lifetime
Memory (DRAM) Lifestyle (none) 5 years 1 years
Memory (DRAM) Ignite Boost 5 years Limited Lifetime
Memory (DRAM) Ignite (none) 1 years Limited Lifetime
Memory (DRAM) Lifestyle (none) 1 years Limited Lifetime

Warranty Statement

ZTC warranty obligations are limited to the terms set forth below. Patriot warrants that all Patriot product(s) will be free from defects in material and workmanship and are guaranteed to operate in complete conformance to the specification described in the datasheet. Please contact our Technical Support department before sending the product(s) in for repair or replacement.

Limitation of Warranty

ZTC warranty does not cover the following conditions: Products that are missing the Patriot label, and or module heat spreaders, products that are purchased from any unauthorized resellers, products that are not manufactured by Patriot, abuse, neglect, damage caused during installation of the product, damage to other devices due to improper use and / or installation of Patriot Memory, improper testing, unauthorized modification, data loss, data recovery, physical alterations of product. All DRAM memory module kit(s) must be returned in its entirety. Patriot is not liable for item(s) lost or damaged during transit to Patriot .

End User

ZTC warranty applies to products that were purchased from Patriot authorized resellers. Defective product should be returned to the Patriot authorized reseller from which it was originally purchased. If RMA service is not available through the authorized reseller’s warranty, contact Patriot for RMA service.

End users should contact the Patriot location nearest them for RMA support. For a list of locations please visit Contact US. End Users are responsible for all freight, duties and taxes associated with shipping to Patriot .

Who to Contact

In order to submit your RMA form online, you must have a valid Technical Reference Number issued by one of our Patriot Technical Support representatives. If you have not been issued a Technical Reference Number please contact Technical Support at Support.

Disclaimer

ZTC IS NOT RESPONSIBLE OR LIABLE FOR ANY INDIRECT, UNFORSEEABLE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND WHETHER OR NOT PATRIOT MEMORY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES AND PROFITS, DOWNTIME, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY OTHER DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT.